COVID-19 UPDATE

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May 14, 2020

SMEC will resume normal collection and disconnect policies in the near future.

If you need help with your electric bill, simply telephone us at (256) 638-2153. Employees are available weekdays from 7:30 a.m. until 4:00 p.m. except holidays, to discuss your account and payment arrangements.

Anyone needing additional help with utility bills may contact the Community Action Agency of Northeast Alabama – (855) 287-1730.

Just like everyone else, we look forward to businesses returning to a new normal. In the meantime, we encourage everyone to take safety measures and continue social distancing.

At SMEC, we take pride in the job we have as your power distributor and appreciate the opportunity to be of service to our members. We are all in this together.

Mark Malone
CEO / General Manager


 

April 6, 2020

Your cooperative is fully committed to working with the people and communities in our service area to come through the COVID-19 pandemic healthy and stronger than ever. Our focus continues to be on providing safe and reliable electric power during this crisis.

We understand the severe economic consequences of this emergency may have affected you. During this time, we have been assisting members with payment arrangements and flexible payment options.

If you are having trouble budgeting your electric bill payments due to financial hardships caused by the COVID-19 pandemic telephone us at (256) 638-2153 during office hours and a representative will be glad to talk to you about your bill. Be assured that if you have been financially impacted by this crisis we will work with you to keep your power on during this emergency.

SMEC has not been disconnecting residential customers during this emergency. Please be patient with us as we try to help you with payment relief and, at the same time, try to keep your account balance from growing too large to handle when the crisis is over. Those of you using our Pre-Pay billing program should also monitor your balance to ensure that you won’t have a big payment due later.

If you need additional help with utility bills you can dial the Community Action Agency of Northeast Alabama – (855) 287-1730.

Sadly, there are people who will use the uncertainty and fears of this pandemic to take advantage of others. Scammers will represent themselves as employees of a utility and demand immediate payment or your power will be cut off.

  • Never make an electric bill payment over the phone with someone who calls you with this demand.
  • If someone calls you and tells you to buy a prepaid debit or credit card to make a payment just hang-up.
  • Call us if you receive one of these calls and are unsure about what to do.

The employees and Board of Trustees of SMEC pray that this emergency will soon be over and that you will remain safe and healthy.

Mark Malone
CEO / General Manager


 April 3, 2020

The health and safety of the members and employees of Sand Mountain Electric Cooperative is always our top priority.  We know you rely on safe, reliable electric service, and we will continue to work hard to serve you.

Our offices are now closed to the public until further notice.  We are constantly evaluating the pandemic status to determine when to reopen our lobby.  In the meantime, our employees are working at the main office during our normal hours of 7:30 am – 4:00 pm Monday thru Friday, except holidays and our drive-thru window is open during these hours.  If you need anything, please call us at (256) 638-2153 and we will do our best to help you.  To report a power outage, call our office any time, day or night.

We have many convenient ways for you to pay your power bill including night deposit, drive-thru window, website www.smec.coop , auto-pay, secure phone payment (844) 729-7632, SMEC mobile payment app or mail a check.

Equally important is the well-being of our employees. We are using best practices, good judgment and safety precautions to better serve you. Our employees are practicing “social distancing” and following the recommendations of the Alabama Department of Public Health and the CDC.  We have implemented staggered work schedules to ensure that we will maintain a strong and healthy workforce to serve you during this challenging time.

Please stay safe and know that Sand Mountain Electric Cooperative will continue to operate and provide the highest-quality service possible for you, the members we serve. The spread of COVID-19 may necessitate changes in how we interact, but it will not change what we do.

Thank you for your understanding and support.

 

Mark Malone
CEO / General Manager