Sand Mountain Electric Cooperative

FAQ's

What is the difference between the Mobile App and the Mobile Web App?

Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device, while the Mobile Web App is a web portal that runs directly in the mobile browser on your smart phone or other mobile device. Both the native Apps and the Mobile Web App give you secure access to maintain your account information, to view your bills and your payment history, to manage your alerts and reminders, and to make payments on one or more accounts directly from your mobile device.

The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as an approaching or a missed due date. Push notifications are not available through the Mobile Web App.

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Is my phone supported?

Our Mobile Apps are supported on the following platforms:

Our Mobile Web App version supports the following browser:

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Is the Mobile App secure?

Yes! All critical information is encrypted in every transaction run through the Apps and the Mobile Web App, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

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What features does the Mobile App have?

Both the Mobile Apps and the Mobile Web App give you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone.

Once you've installed a Mobile App on your phone, you'll also have the ability to receive push notifications and view a map of our offices and payment locations.

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How do I get the Mobile App for my phone?

Simply look for our name in the App Store or in the Android Market. In the Android Market, if you can't find our App, that likely means your phone is not supported - see the list of supported operating systems.

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Do I have to buy the Mobile App?

No. Our Mobile App is completely free to download and install.

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I have five accounts. Can I see them all in the Mobile App and the Mobile Web App?

Yes. Once you've logged in, you'll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts.

If you only have one account, the details for that account will show up as soon as you log in.

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Can I make a payment on multiple accounts?

Yes. From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account's details are displayed.

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How current is the account information I see in the Mobile App?

The information you see in the Mobile App and in the Mobile Web App is shown in real-time, so it's always accurate. However, if you keep your Mobile App or Mobile Web App open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

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How do I view my bill through the Mobile App?

Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. On Android devices, if you do not have the Adobe PDF reader already installed, our App will prompt you to install it from the Android Market to ensure you are able to display and view your PDF bills correctly.

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How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?

The first time you launch the App after installing it on your mobile device, you'll be asked whether or not you want to enable push notifications for our App on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the "Notify" option for every account you want to receive push notifications on this specific device.

If you have our App installed on multiple devices, don't forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.

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How do I find your offices and payment locations? Do I have to log in first?

You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the App and use the "Locations" link at the bottom of the login screen.

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Account Info
View Account Information

Select the Account Info icon to view a list of all of your accounts complete with due dates and balances. Select a specific account from the account list to make a single payment or to sign up for push notifications for that account.

Bills
View Your Bill History

Get a concise summary of each of your bills and link to PDFs of your available bills. If the PDF of your bill is not available, you'll see a nice message letting you know to check back later.

Make Payment
Make a Payment

Once you've logged in and selected an account, select the Payment icon to initiate a payment for a single account or for multiple accounts, if applicable.

Payment History
View Payment History

The Payment History icon connects you to a list of your past payments by month, including the date and amount of each payment.

Alerts
Manage Alerts

The Alerts option allows you to manage the Alerts and Reminders you want to receive on your mobile device. Alerts and Reminders can be configured for each individual account and on each individual mobile device.

Outages
View and Report Outages

Quickly report an outage directly from your mobile device! When you select this option, if we already know about the outage that affects your account, you'll see the outage report right away. If we don't know about the outage, you'll automatically get the Report Outage form.

Usage
View Your Usage

See a graph of your actual electricity usage for the date range you specify.

Locations
Find Our Offices

From the login screen, you have the ability to view our office and payment locations along with phone numbers, addresses, and hours of operation.

Facebook
Follow Us on Facebook

Also from the login screen, without logging in, you can connect directly to our Facebook page for up-to-date information about us!

Twitter
Follow Us on Twitter

Like the Facebook icon, the Twitter icon will connect you directly to our Twitter account so you can follow our tweets.

Info
General Information

Without logging in you can get one-touch access to general information.